Easy Returns/Exchanges

We want to ensure that you are totally happy with the clothing and accessories that you buy from us. You are welcome to send back to us any items within 28 days. We will be happy to exchange for another size, another item or just to refund your money.

Filling in the returns form

When you receive your order, there will be a returns form in the package.
For exchanges, please note down the items you would like in exchange and the size you require with your name, address and order number.
For refunds, select what you would like a credit for, we will refund the purchase price of the returned goods. However, the delivery charges will not be refunded. Please make sure you include your name and address and any other necessary information.

The product(s) must be returned in the same condition in which it was sent. All Clothing and Accessories returned must have no visible signs of wear or damage. All product(s) must have all of its tags and labeling still attached.
Non-refundable items
Please be aware that we are unable to refund certain items due to hygiene reasons. These include all underwear, bikinis, piercing accessories such as flesh plugs and make up. Please be absolutely sure that you have selected the right item before placing your order. If you require measurements or other info about any such items, please phone us on 01332 204348 (Mon-Fri 9:00am-5:30pm) and our customer services team will be happy to help.

Posting your parcel

You will need to pay the postage on any return, however we will pay the postage on any item sent to you in exchange. If an item is returned faulty we will refund all reasonable postage costs.
Please ensure you adequately package all returns as we cannot accept liability for damage to items returned to us without suitable packaging. All product(s) must have all of its tags and labeling still attached.
The address to send your return to is as follows:
Darkside
Unit 4 Carrington Court
Great Northern Rd
Derby
DE1 1LR
U.K

Phone: 01332 204348
Fax: 01332 203009

Exchanges

Please note down the items you would like in exchange and the size you require with your name, address and order number.You will need to pay the postage on any return, however we will pay the postage on any item sent to you in exchange

Processing

We aim to process your return within 3 days, whether it is for an exchange or refund. You will usually receive your replacement within 7 days. Refunds will normally be processed within 7 days, Of course you are welcome to call or e-mail us at any time to check on the status of the return.

Missing Items

Very occasionally parcels may become lost in the post. If we have sent your order to you and it has not arrived within a reasonable time period, please do not hesitate to ring us and we will attempt to track and trace the order with either Royal Mail or the courier the parcel was sent using. Please note that items returned to us are the Sender's responsibility and we cannot be held accountable for these losses. In order to minimise loss, we advise all customers to send returns via recorded delivery.