Terms & Conditions
About Us
Darkside ClothingWe completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Darkside Clothing
Unit 4 Carrington Court,
Great Northern Road,
Derby, DE1 1XS
Phone: +44 1332 204348
Fax: +44 1332 203009
Email: info@darksideclothing.com
Vat no:GB313766754
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard and Maestro cards, We use HSBC secure epayments and Paypal The choice of which payment gate to use is yours. We also take orders by Phone or Fax and by Post.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping cost are calculated when you place an item in the shopping cart.If your ordering by post please remember to place your item in the shopping cart to get a total cost.
All deliveries are shipped by secure service and signed for at time of delivery.
Overseas orders are shipped by airmail for fast delivery.
Delivery Schedule
We try to despatch all Products within 24 hours and 99% is usually in stock, this is plus postage time of next day U.K customers,3 to 5 days for Europe and 7 to 10 days for rest of world, Except weekends and holidaysShould an item be out of stock, we will place the item on back order and deliver between 7-10 days.
Back Orders
If your item is not in stock, we will back order for you.You will always be phoned or emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.Credit Card Security
When the order is placed at our website, credit cards are processed by HSBC secure epayments using SSL Secure Servers and are encrypted using 128 bit encryption. They are not held in clear text on any web site.Guarantee
We guarantee your satisfaction.Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01332 204348 (International +44 1332 204348) or fax us on 01332 203009.Privacy Policy
Darkside clothing do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Items must be returned in 28 days,All returned items must be unworn, unused , unwashed and with tags, labels intact.
All items are checked at the time of manufacture and again before shipping
Faulty items are normaly replaced like for like, except if an item is out of stock or discontinued.
Falling this we will issues you with a credit note or refund.
Size replacement/ Exchange items
Must be accompanied by the original Order Number on which the goods were purchased, including your
name and address. We advise customers to use Royal Mail Recorded Delivery, as we are unable to accept responsibility for mislaid or non delivery of parcels to us.
Return shipping will be charged to you.